By Suzanne Ronner, VP, Customer Experience, EmblemHealth
Today’s shifting health insurance landscape is putting the consumer at the center and that’s exactly where they should be. Our world is fast-paced and constantly moving. We understand we need to adapt along with it in order to meet the needs of our customers and help them live the healthiest lives they can. We have a strong local presence in the neighborhoods of New York, and are meeting customers where they live — literally — giving them the tools they need to take care of their health in their own way.
That’s why we’ve improved and increased the ways our customers can interact with us. They can visit with us at our New York City-based walk-in centers or stop by one of our Neighborhood Care locations and speak face-to-face with someone committed to solving problems. In fact, our Neighborhood Care locations offer help to everyone — whether EmblemHealth members or not — who walks through the doors. We’ve added the option for customers to pay their bill by phone and extended our call center service hours. And, we’ve enhanced our mobile app, myEmblemHealth, with more options so we can be accessible to people where and how they want.
As we observe National Customer Service Week, we celebrate our commitment to providing a best-in-class service experience for all our members. We strive to consistently improve our processes and look for new ways to interact with each and every customer. Thank you for letting us serve you for the last nine decades as we work to make quality health care accessible and affordable for the people of New York.